Headquarter: Co-working Space King Fahd Road, Damman Business Park Novotel Al Khobar, Dammam 31413, Saudi Arabic.
Representative Office: The One Tower, Sheikh Zayed Road, 24 Floor in Dubai, United Arab Emirates.
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CUSTOMER SERVICE
Shipping Policy
Payment Policy
Refund Policy
Contact Us
1. What information do we collect?
When you register an account on our site, you need to enter these information: full name, phone number and email exactly. You can still access our website anonymously. 2. What will we do with your information?
FEG Vietnam use our collected information for general purposes: identifying and verifying information, order consulting and customer care. 3. Cookies
Cookies allow service suppliers' websites or systems recognize your browser and save certain information. We use information to understand and save your activities and respond better for your next access. 4. Do we supply information for another parties?
We do not sell, trade or use other forms of commerce with your personal information. However, unidentified information of users on website maybe used and supplied to other parties for marketing, advertising or other purposes. In some cases, we may need to reveal your personal information in special circumstances related to the law or your actions break the Terms of Service.
PRIVACY POLICY
1-Delivery time: We confirms delivery time according to each specific orders.
2-Delivery Procedures: Before delivery 1 day, we will send to you a notify about the quantity and basic specifications of the delivered orders.
3-Place of delivery: Delivery to customer's address in the contract. We will pay for all accrued delivery costs.
4-Delivery method: We delivery to you in office hours. The delivery must be signed in delivery note by sender and receiver. Delivery documents include:
- Delivery note signed confirmation by both parties. - VAT invoice following the registered form with the Tax Agency. - Certificate of origin or quality of products (if any).
Shipping Policy
A. Terms of exchange & refund: - Products can be exchange only 1 time within 7 days from the receiving day. - The product is defective by manufacture. B. Instruction for changing product: Customers contact the hotline and website which provides the order / bill of lading number, phone number and the reason for the return. The staff will confirm the order and proceed to exchange / return following the company's process.
RETURN POLICY
PAYMENT POLICY
For COD, your order will be free shipped, you just need to pay the value of product directly as soon as you receive it.
HOTLINE: (+971) 0501790794 If you have an issue or question that requires immediate assistance, Please call us via the hotline above. Very pleased to serve you !!!
CONTACT US
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